3: Observation , the first two require a certain amount of “talent” or long-term training, but this can be done quickly. You can find some friends, classmates, or just unfamiliar passers-by who are not familiar with your products to help you. Test products, observe their usage, talk to them, understand their confusion, and get clear insights. For me, my Conduit CN wife is my chief experience officer, especially for e-commerce products, she often asks a lot of questions and confusions that I can’t think of. What I do is to give her something to experience that I find interesting, and then ask her how she feels. 4: Data , especially logs, track users’ access and usage logs, try to understand how users use them, and what obstacles and confusions they encounter in the process of use.
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Logs and raw data will often give you the clearest answer. It takes some time to follow patiently, reproduce the user’s usage process, and then understand it by heart. In addition, some statistical figures can also help to understand the interests of users and pay attention to trends, which is a huge topic to expand. Let’s explore why the passive form Conduit CN demands more effort. As I told you before, the basic active sentence structure is quite consistent and logical in English. The passive voice turns this all the way around. You first read what was affected. Then you read what happened to it. You discover who or what was responsible only at the very end. This sequence differs from how we usually make sense of events. Use your product keywords to search for the questions raised by users, and then organize them manually
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By understanding the confusion and obstacles of each user, you can better understand the problems of your product. 6: Summary and induction. Everyone Conduit CN needs to grow up, and no one is proficient and understands all the problems at the beginning. The sorting and summary of each problem may determine the speed of your growth, or it is twice as fast as others, or half as fast as others. On the one hand, you need perceptual cognition, what kind of problem is this; on the other hand, you also need to be organized and logical, to disassemble and classify the problem, which will help you to continuously develop various understandings.